- Send congruent verbal and nonverbal messages. Behave in ways that you condone.
- Be consistent in your behavior.
- Trust others. Trustworthy people tend to be trusting people.
- Enforce policies and procedures uniformly, no matter what level of genius or productivity a particular person offers.
- Encourage members to admit mistakes, offer apologies, and accept them graciously.
- Promote candor, whether the news is good or bad.
- Support people who ask for help or admit ignorance.
- Focus on goal accomplishment, not who gets the credit.
- Offer help outside your area of responsibility. Concentrate on the team winning, not personal victory.
- Give each other honest, balanced feedback on both content and behavior.