Tips for Resolving Conflict

Realize that successful conflict resolution depends on a solution, not winning.
Have a specific goal in mind so you and the other person will know when you have realized the objective of the discussion.
Depersonalize the conflict. Catch yourself when you begin to fall into the trap of believing the other person is deliberately trying to make the situation difficult.
At the outset, clearly state your desire to resolve the problem.
Build on areas of agreement before you address areas of difference.
Listen to the other person’s ideas before you give you own.
Work to understand, not criticize.
Avoid entrenched positions. Work to find win / win solutions.
Use specific, concrete language. Explain the tangible outcomes, not emotional reactions.
Rely on the facts instead of judgments or inferences.